XVII
Call Center Nexity
AI Engineering
R&D : Predictive Dashboard – Sales Performance & Supervision
Real-time management tool designed for contact center supervisors.
➕ Built a real-time dashboard showing queues, agents, and conversion rates
➕ Developed a predictive AI model to suggest optimal call times by customer type
➕ Aggregated data across tools: CRM, telephony, and calendar systems
➕ Tech stack: React, Node.js, PostgreSQL, Firebase, OpenAI API, Python (modeling), Power BI (connectors)
